Refund policy

Try it first

Every new account gets 100 free credits, once. They let you try AI features such as generating cards and images with no payment. The editor and every export are free anyway, so you never need to pay to see how they work.

Credits you’ve used

Credits can’t be refunded once they’ve been used. That covers credit packs and the monthly credits that come with Pro. If AI work fails, its credits go back to your balance automatically.

If you think there was a billing error, or you were charged incorrectly, contact us within 7 days of the transaction.

When you may be eligible

• You haven’t used any paid credits from the purchase
• You were charged because of a system error, or charged twice
• A technical problem on our side stopped you using the service after you paid

We may ask for more information to verify your identity.

When we can’t offer a refund

• You changed your mind after using paid credits
• You’re not satisfied with what AI generated, as results are inherently subjective

Cancelling Pro

You can cancel Pro at any time. It continues until the end of the period you’ve paid for, and then doesn’t renew. Cancelling doesn’t refund that period by itself.

How to ask for a refund

Email hello@decklab.ai with:

• Your account email
• The purchase date and amount
• Why you’re asking for a refund

We aim to reply within 3 to 5 business days. Dodo Payments, the seller of Pro and credit packs, processes approved refunds.

Your rights, and changes

Nothing here limits any right to a refund or to withdraw from a purchase that you have under your local consumer law.

This policy may change, and we’ll update the date above when it does. We may decline requests that fall outside it.